Our comprehensive suite of solutions are designed to transform how visitors interact within that attraction — whether it be a museum, botanical garden, historical site, or event. But we know that truly impactful experiences go beyond technology alone. At Pladia, customer success is at the heart of our mission to enable cultural attractions in building and managing personalized visitor experiences. Ensuring that our customers are fully supported at every stage is essential for helping them realize their vision and maximize the value of our tools. This is where our dedicated Customer Success Managers come in.
Why Customer Success is essential at Pladia
As the bridge between our technology and our customers’ unique goals, they play an essential role in guiding, empowering, and championing our customers. With deep industry knowledge, a commitment to impactful outcomes, and a passion for building strong relationships, our Customer Success Managers are pivotal figures in our commitment to delivering a white glove customer experience every time.
Our customer success strategy includes the following: relationship-building, proactive support, and delivering consistent value. By cultivating strong relationships, our team gains a deep understanding of each of our customers’ goals, enabling us to offer tailored guidance and insights. Our proactive support approach anticipates needs and provides expert assistance well before challenges arise. And by focusing on consistent value, we ensure that customers continue to benefit from Pladia’s robust and scalable capabilities, keeping their visitor experiences engaging and innovative.
Introducing our Customer Success Managers
Leesa brings eight years of experience in Customer Success, having worked with a diverse range of software programs across multiple industries. Joining Pladia has been an exciting opportunity for Leesa to combine her professional expertise with her passion for art, which stems from her background as an Art Major in college. She thrives on helping people — whether it’s empowering customers to achieve their goals, supporting colleagues, or contributing through volunteer work. Leesa is deeply committed to her customers’ success, focusing on helping them achieve measurable outcomes that bring value to their organizations. Her dedication and collaborative approach make her an invaluable partner for customers seeking to elevate their business and create meaningful experiences through Pladia.
Gabby came to Pladia first as a user for experience design and audio storytelling projects, and now as a Customer Success Associate. She has a background in museum exhibition project management, content coordination and production, and app population and publishing for projects in Australian museums and galleries. She now focusses on customer training and support, with an emphasis on Console use, content mapping and app population. Gabby advocates for prototyping and iterating on your approach as you get more familiar with the software and develop your content.
At Pladia, we believe that our technology is only as powerful as the experiences it enables, and our Customer Success Managers are at the forefront of making that belief a reality. Through their expertise, guidance, and proactive support, our customers can focus on what truly matters: delivering unforgettable experiences for their visitors.
As we continue to innovate and grow, we’re excited to see how our Customer Success Managers will help our customers achieve new heights. If you’d like to learn more about how Pladia’s team can support your vision, feel free to reach out at hello@pladia.io — we’d love to help you transform your visitor experience.
